{"id":544063,"url":"\/europe-returns-policy\/","layout":"standard","version":"2026-11-09T09:22:04.000000Z","blocks":[{"id":5448088,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":141090066,"value":"

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Europe Returns Policy<\/h2>

This returns policy applies to all EU and non-EU countries in the European postal zone, including: Austria, Belgium, Germany, Spain, Finland, France, Ireland, Italy, Netherlands and Portugal.<\/p>

Eligible items in a new and unused condition<\/strong> must be returned to us within 28 days<\/strong>.<\/p>

Once you've completed the online returns form<\/a> and received your returns label, you'll need to download and print it yourself and post your parcel back to us at your own cost.<\/p>

Return costs are at your expense<\/strong> and will vary depending on your chosen carrier.<\/p>

Please ensure you request a receipt and keep proof of postage<\/strong>.<\/p>

Refunds are processed within 5 working days<\/strong> of us receiving and checking your return.<\/p>

Common Returns Questions<\/strong><\/h3>

What is the return window?<\/strong><\/p>

Eligible Items must be returned within 28 days<\/strong>.<\/p>

What items can be returned?<\/strong><\/p>

Unless they are defective,\u00a0we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been\u00a0washed<\/strong>, worn or damaged<\/strong>.<\/p>

We kindly ask that any items you return are clean, free from marks, and in a resalable condition. They should be free from signs of wear, such as pet hair, strong scents like perfume, or any other damage.<\/p>

Can I exchange an item for a different item?<\/strong><\/p>

We can only exchange like-for-like designs, for the same product in a different size or color option shown on the returns form. If you'd prefer a different design or product style, we recommend sending your item back for a refund and placing a new order in the meantime.<\/p>

What if my exchange request is out of stock?<\/strong><\/p>

If the item is out of stock, we will contact you via email to offer alternative exchange options. Where none are available, we will notify you of a refund on the item.<\/p>

Will I be charged for the exchange order?<\/strong><\/p>

We operate a free exchange policy<\/strong> and so you will not be charged, but you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.<\/p>

Any additional charges for customs and\/or import clearance and other handling charges must be paid by you<\/strong>, as we have no control over these charges.<\/p>

Will any import duties be refunded?<\/strong><\/p>

We're unable to refund any import duties paid on the original parcel.<\/p>

Can I return items from different orders together in one parcel?<\/strong><\/p>

Yes you can, but you must complete the online returns form for the items in each different order number<\/strong> and make sure to include all of the Customer Returns Label Reference Numbers on a note within the parcel, so that our returns team can process your requests.<\/p>"},"borderRadius":{"id":141090078,"value":"#{text.border.radius}"},"textColor":{"id":141090079,"value":"#{text.color}"},"backgroundColour":{"id":141090080,"value":"#0000"},"truncateHeight":{"id":141090081,"value":null},"template":{"id":141090082,"value":"text"},"padding":{"id":141090083,"value":"3"},"fullWidth":{"id":141090084,"value":"0"},"fullBackgroundColor":{"id":141090085,"value":"#{text.fullBackground.color}"},"published":{"id":141090086,"value":"1"},"conditions":{"id":141090087,"value":"[]"}}},{"id":5448090,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"html":{"id":141090088,"value":"

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