worn or damaged<\/strong>.<\/p>We kindly ask that any items you return are clean, free from marks, and in a resalable condition. They should be free from signs of wear, such as pet hair, strong scents like perfume, or any other damage.<\/p>
Can I exchange an item for a different item?<\/strong><\/p>We can only exchange like-for-like designs, for the same product in a different size or color option shown on the returns form. If you'd prefer a different design or product style, we recommend sending your item back for a refund and placing a new order in the meantime.<\/p>
What if my exchange request is out of stock?<\/strong><\/p>If the item is out of stock, we will contact you via email to offer alternative exchange options. Where none are available, we will notify you of a refund on the item.<\/p>
Will I be charged for the exchange order?<\/strong><\/p>We operate a free exchange policy<\/strong> and so you will not be charged, but you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.<\/p>Any additional charges for customs and\/or import clearance and other handling charges must be paid by you<\/strong>, as we have no control over these charges.<\/p>Will any import duties be refunded?<\/strong><\/p>We're unable to refund any import duties paid on the original parcel.<\/p>
Can I return items from different orders together in one parcel?<\/strong><\/p>Yes you can, but you must complete the online returns form for the items in each different order number<\/strong> and make sure to include all of the Customer Returns Label Reference Numbers on a note within the parcel, so that our returns team can process your 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